Shenxi has been deeply involved in the honeycomb machinery industry for more than 20 years, always adhering to the service philosophy of "customer needs as the starting point, long-term cooperation as the goal, customized solutions as the core, and full chain services as the guarantee". We firmly believe that equipment sales are just the starting point of cooperation, and the true value lies in empowering customers throughout the entire lifecycle from factory construction to capacity upgrading. Through the service model of "on-demand customization, full process protection, and value symbiosis", we form a deeply bound strategic partnership with customers, helping them reduce costs, increase efficiency, and continue to grow.
Experience Endorsement
Serving over 1000 domestic and international clients, covering multiple industry scenarios, accumulating rich experience in customization and problem-solving
Team Guarantee
The average working experience of the engineering team is over 8 years, and 100% of them have the ability to independently install, debug, and troubleshoot
Response Efficiency
Three regional service centers have been established in China, with a spare parts inventory of over 20 million yuan, achieving rapid response and delivery
Word Of Mouth Verification
The repeat purchase rate of old customers has reached 68%, and the proportion of referral orders exceeds 40%, witnessing the core value of long-term cooperation
Pre sales: Accurate planning to avoid decision-making risks
Deep demand diagnosis
A professional engineering team visits the site and conducts a comprehensive demand assessment based on the customer's industry (packaging/building materials/automotive accessories, etc.), production capacity targets, raw material characteristics, and budget range
Customized solution design
Provide exclusive solutions including workshop layout, equipment configuration list, capacity estimation, and cost analysis, supporting flexible combinations from single equipment to the entire factory production line, adapting to different needs such as new factories, capacity upgrades, and scene expansion
Free trial production verification
Provide equipment trial production demonstration services, visually present core indicators such as production capacity, loss rate, and finished product quality through simulated production scenarios, and provide customers with more basis for decision-making
Compliance and cost estimation
Combining cross-border export, environmental policies, and other requirements, provide compliance solutions such as fumigation exemptions and energy consumption optimization, synchronously calculate the full lifecycle cost (procurement, energy consumption, maintenance), and improve investment return
In sales: Efficient implementation, rapid conversion of production capacity
One stop delivery
Integrating the full range of products such as honeycomb paper core paperboard production line, auxiliary equipment, accessories and consumables, achieving flexible delivery of "single unit procurement/whole line packaging", avoiding the trouble of multi-party docking
Professional installation and debugging
A team of senior engineers come to the site for installation, strictly follow standardized procedures to complete equipment calibration and linkage debugging, shorten the installation cycle by 30% compared to the industry average level, and ensure that "production meets standards"
Customized technical training
Conduct a dual track training program of "theory+practice" for operators, covering core skills such as equipment operation, parameter adjustment, daily maintenance, and simple troubleshooting, ensuring a utilization rate of over 85% in the first month of production
Standardized acceptance process
Collaborate with customers to conduct multidimensional acceptance of production capacity, accuracy, loss rate, etc., issue acceptance reports, and ensure that equipment performance meets the contract agreement
After sales: Quick response, ensuring stable production
Rapid response mechanism
Establish a linkage system of "24-hour hotline+regional service outlets", with a 4-hour response and 24-hour door-to-door service within 500km domestically. Overseas customers provide video guidance and urgent cross-border parts delivery, with fault repair time far below the industry average
Full cycle warranty and maintenance
The entire machine is guaranteed for 1 year, with lifelong maintenance of core components, regular on-site inspections (once every quarter), providing precision calibration and maintenance guidance, predicting potential failures in advance, and reducing downtime by more than 70%
Lifetime parts supply
Establish a three-level parts supply system, keep a stock of commonly used vulnerable parts, ship quickly within 24 hours, provide urgent customization services for unconventional parts, and ensure uninterrupted production
Continuous technological empowerment
Free software upgrades and process optimization guidance are provided. Based on industry trends and customer production capacity needs, equipment renovation and capacity expansion plans are provided to adapt old equipment to new production needs
Exclusive benefits for old customers
Long term cooperative customers enjoy discounts on accessory procurement, priority production scheduling, free technical training, and other benefits. Both parties who refer customers can receive service upgrade rewards, deepening symbiotic cooperation
Value added services: Empowering value beyond the device itself
Industry resource docking
Based on more than 20 years of industry accumulation, we connect customers with raw paper suppliers, downstream order resources, environmental certification agencies and other industry chain resources
Policy adaptation support
Assist customers in aligning with green manufacturing and intelligent manufacturing related policy subsidies, optimize production line compliance, and reduce operating costs
Cross border service guarantee
Provide full process support for overseas customers, including customs declaration document preparation, cross-border logistics coordination, local installation guidance, etc., to adapt to global market demand
Shenxi has over 10 patents in paper honeycomb technologies, and CE certificates for honeycomb and edge board machineries. In the year of 2014, company passed ISO 9001:2008 quality control system.
